Test Support Officer

Provide high-quality support for product inquiries, warranty processes, repair follow-up, and order-related requests.

• Handle incoming hotline, WhatsApp, and email inquiries.
• Create and update support tickets with accurate issue details.
• Follow up with service centers and logistics to close requests quickly.
• Escalate unresolved issues with clear documentation.

• 1+ year in support, call center, or after-sales service roles.
• Strong writing and speaking communication skills.
• Ability to prioritize multiple requests with attention to detail.
• Basic spreadsheet and CRM familiarity is preferred.